CaseGen

Introduction to CaseGen

CaseGen offers an AI-powered intake and follow-up system for law firms, designed to work around the clock to enhance their operations. Its main functionalities focus on handling client interactions, collecting case details, and coordinating medical follow-ups, primarily intended for personal injury law practices.

"CaseGen gives your law firm staff superpowers. Every intake is answered, every lead followed up, and every client cared for instantly 24/7."

The service employs a range of AI characters like Justina, Justin, and Maya that simulate human intake managers and coordinators, providing instant, consistent responses to calls and follow-ups.

Core Features of CaseGen

• 24/7 Legal Secretary: An AI agent answers inbound calls at all times, filters spam, and manages client interactions.
• Persistent Follow-Up: The system follows up with potential clients to gather all essential case details for lawyers' review.
• Smart Intake Handling: It identifies high-priority leads in real-time for immediate attention and captures comprehensive intake details.
• Treatment Follow-Up: The AI keeps the firm updated on clients' medical treatment by consistently checking in with medical providers.
• Case Summary and Analytics: Provides detailed summaries of intake calls and maintains real-time analytics on call volume and responsiveness.
• Real-time Case Transcripts and Call Playback: Allows reviewing the call as it happens and replaying past calls for training or case verification.

Functionality

CaseGen automates tasks typically done by intake and medical coordination staff at personal injury law firms. The tool adapts its workflow to a firm's specific needs and integrates with existing systems. Follow-ups are persistent, ensuring that potential leads are nurtured effectively, and no critical information about case details or medical treatment is overlooked.

"Never miss a follow-up, and integrate with your systems — reducing overhead while increasing consistency, speed, and conversion rates."

The platform also provides tools for tracking treatment progress, managing existing client queries, and updating case statuses, thereby ensuring the firm's operations remain uninterrupted and efficient.