Tidio Copilot

Tidio Copilot: A New Generation AI Assistant

Tidio Copilot represents an advanced AI assistant designed to enhance the productivity of customer service teams. Integrated as a free Chrome extension, this solution empowers users with the ability to automate responses and handle a multitude of customer inquiries with greater efficiency. It does so by analyzing conversations across various channels including live chat, email, and social media.

"Tired of repeating yourself? Let AI answer for you." The core promise of Tidio Copilot is to reduce workload by providing intelligent, autorelated responses that are accurate and consistent with a brand’s voice.

Key Features of Tidio Copilot

Tidio Copilot brings a range of features to customer service desks:

• Automated Responses: Suggests responses based on previous interactions, reducing the amount of repetitive work.
• Seamless Integration: Works alongside well-known platforms such as Zendesk, Intercom, Gorgias, and Gmail without the need to shift to a new system.
• Custom Knowledge Base: Users can input their website content and FAQs to ensure the AI provides factual and brand-aligned responses.
• Enterprise-Grade Security: Ensuring data protection with best-in-class security practices, encryption, and compliance with GDPR/CCPA.

The Tidio Ecosystem and Benefits for Customer Service Teams

As part of the Tidio ecosystem, which is utilized by over 300,000 businesses globally, Copilot isn't just a standalone Chrome extension. It brings the same intelligent capabilities found within Tidio's comprehensive platform to individual users in a more accessible form. Customer service teams find Copilot invaluable due to its ability to cut down the workload by up to 30%.

• Real-time Analysis and Suggestions: Generates on-the-spot responses for inquiries, such as product recommendations or business policy explanations, based on real-time data and previous customer interactions.
• User Experience: Designed to assist without intruding on the existing workflow, allowing agents to either use, modify, or ignore the AI-driven suggestions.

Using Tidio Copilot, customer service professionals can focus on more complex tasks while mundane and repetitive questions are effectively answered by AI, enhancing the overall efficiency and response time for customer inquiries.