Flowcall

Flowcall AI Agent

Flowcall is an AI-first WhatsApp Business Automation Platform designed to enhance customer experience through AI-powered conversations. It leverates artificial intelligence to handle customer support queries and marketing actions directly within WhatsApp, aiming to boost engagement, drive conversions, and support e-commerce automations. The platform is multi-lingual, conversing in customers' preferred languages, and understands various forms of communication, including text, images, voice notes, and documents.

"Flowcall replaces human customer support with AI responses on WhatsApp, operating 24/7 in any language, for customer support and marketing."

How it Works

• AI Support: Offers AI-driven customer service that can handle a wide range of requests, from answering pre-purchase inquiries to automating post-purchase support.
• WhatsApp Marketing: Equips businesses to automate marketing campaigns with features like WhatsApp Broadcasts, CTWA ads, and personalized communication.
• E-commerce Integration: Flowcall's AI agent is fully integrated with platforms like Shopify, allowing for instant customer engagement and automated support throughout the customer journey.

Key Features

• 24/7 Customer Support: The AI Agent is available around the clock to assist customers with their inquiries and support needs.
• Multilingual Conversation: Beyond English, the AI agent communicates in various languages and can switch seamlessly according to the customer's preference.
• Automated Product Recommendations: The AI can search through an extensive product catalog to find and recommend the right products quickly.
• Handling Operations: From returns and refunds to providing order updates, the agent automates these operational tasks efficiently.
• Seamless Handover: If an issue requires human intervention, the AI agent smoothly transitions the conversation to a human agent with all the necessary customer details.
• Integration Across Channels: Flowcall works with WhatsApp, Instagram, Facebook Messenger, Gmail, and Web Chat for a unified messaging experience.

Conversational AI Capabilities

Flowcall's AI agent prides itself on offering human-like interactions that can initiate and maintain conversations with customers, asking questions to understand preferences, handing issues, returns, and even involving human agents seamlessly when necessary. Its natural language processing capabilities aim to make conversations so natural that customers won't realize they're interacting with an automated system.

"Conversations so natural, your customers won't know it's AI."